CLICK HERE TO READ OUR FULL TERMS AND CONDITIONS If you order online you will be asked to check a box and agree to these Terms and Conditions
CONTINENTAL UNITED STATES: Ohio residents should add 7.5% sales tax. Please call us with any questions concerning shipping charges.
UPS: Ground, Next Day, 2 Day, and 3 Day service available in most areas.
(We wish we could but: SHIPPING IS NOT FREE)
When ordering online: if you select any of these services you will be billed for the shipping once the item has been packaged, weighed, dimensioned and processed, the shipping total will be added and listed on your account bill once your item(s) are processed as described and the invoice is closed, when your order is shipped you will receive an email with the total billed to your account. Please call us if you need the shipping charges in advance. (Each order has a $5.00 minimum shipping and handling charge) *Sheet metal products are made to order and may take more time to be made if not in stock, if you’re in a hurry give us a call to make sure on the lead time. 937-525-0000 or email: superscout1318@gmail,com . DUE TO THE SUPPLIER/MANUFACTURER AND SUPPLY CHAIN SHORTAGES THERE MAY BE DELAYS ON CERTAIN ITEMS! DO NOT ATTEMPT TO CANCEL AN ONLINE ORDER VIA EMAIL, YOU MUST CALL!!!
Please allow 2 to 6 weeks for delivery
Please make all payments to: Super Scout Specialists,Inc.
FOREIGN ORDERS: The entire order must be prepaid in advance in U.S.funds by using credit cards, money orders, or cashiers checks. Most foreign orders will be shipped freight collect. There is an extra $10.00 handling charge on all foreign orders. All sales will be considered final. Be sure when ordering that clarity is unquestionable.
CANADA - ALASKA - HAWAII - PUERTO RICO - VIRGIN ISLANDS: The entire order must be prepaid in U.S.funds. There is a $10.00 handling charge on these orders. All sales are considered final. Please call for shipping estimates. Be sure when ordering that clarity is unquestionable.
DAMAGE CLAIMS It is the responsibility of the carrier for the delivery of the merchandise in good condition. Please inspect all deliveries in the presence of the carrier. If you receive an opened package or damaged package, have the carrier write "damaged" on the delivery sheet. Contact UPS or the Truck line so they can send a representative to inspect the damaged package immediately. That representative will then contact us and we will take the proper steps to file claims and /or replace the parts. In all cases of damage, the parcel must be inspected at the point of delivery. if this procedure is not followed, the carrier cannot be held liable for the claim on the damaged merchandise.
RETURNS: Books, electrical, used parts, and special order items are not returnable. Parts authorized for return must be unused in original carton. Any return must be made within 30 days. Merchandise returned that is not defective is subject to a 15% to 25% restocking charge. A copy of the original invoice must accompany all returns along a (RGA#) return goods authorization number which must appear clearly on the outside of the package. We will not accept any returns to us C.O.D. All returns must be shipped prepaid. All returns must have an RGA number. All returns over $100.00 must be authorized by management.
PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM WITHOUT PROPER AUTHORIZATION.
CANCELING AN ONLINE ORDER: Online orders must be canceled with in 24 hours from the time the order was placed and cannot be canceled via email, "donotreply" means DO NOT REPLY, you must call ASAP to insure the order is stopped in time! 937-525-00000
SHORTAGE CLAIMS: In order for us to act quickly on shortage claims, we must be notified within 3 days upon receipt of the shipment. Any time after this period we will not be held responsible for any shortages.
BACK ORDERS: Occasionally we may be temporarily out of stock on some items. Unless otherwise requested, we will back order any item not in stock. If you request no back orders, we will cancel any items that are not in stock and issue any credit due. We reserve the right to cancel any back orders after 60 days. If this should happen we will try to contact you and issue any credit due.
DROP SHIPMENTS: In order to save you shipping and time on certain items either out of stock or that are on back order, we may elect to have these items shipped to direct from the factory or warehouse.
PRICES: Due to periodic increases from our suppliers, prices are subject to change without notice. We will strive to hold these changes to a minimum.
REFUSED SHIPMENTS: Customer shall be charged all shipping and handling charges, shortage claims, and a 25% restocking fee on all refused shipments. We will not tolerate this kind of business.Thank you.
GUARANTEE: All parts are guaranteed against defects in workmanship and material. Liability is limited to the replacement of the defective Part or parts. Our guarantee is also subject to the warranty policy for each manufacturer or supplier. We shall not be held liable for personal or mechanical damage caused by the use or misuse of any product or products.